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    How online consultation works?
    1. Client will fill the details in the form made available to him/her.
    2. The form provides an option to the client to opt for video/ voice call for getting their queries
    answered.
    3. If the client opts for the VOICE CALL option-

    • They will receive a call within 45 minutes of posting their queries or if they want they can even
      schedule a time for the same. If they want to schedule a time they will have the option of choosing
      it from a drop down menu which will have the option to select a date and a time for the call as per
      their convenience. But that schedule time will have a 30 minutes gap.
    • After this an auto generated mail will be sent to the admin and the solution experts. Even a
      confirmation mail will be sent to the client so as to comprehend that their query has been received
      by us.
    • The maximum time period of call will be 30 minutes. In case more time is required the client will
      need to repeat the same procedure.
    • After the end of the conversation a feedback form will be provided to our clients via a link sent on
      their respective e-mails.
    1. If the client opts for the VIDEO CALL option-
    • They will receive a call within 1 hour of posting their queries or if they want they can even schedule
      a time for the same. If they want to schedule a time they will have the option of choosing it from a
      drop down menu which will have the option to select a date and a time for the call as per their
      But that schedule time will have a 1 hour gap.
    • After this an auto generated mail will be sent to the admin and the solution experts. Even a
      confirmation mail will be sent to the client so as to comprehend that their query has been received
      by us.
    • The maximum time period of call will be 45 minutes. In case more time is required the client will
      need to repeat the same procedure.
    • After the end of the conversation a feedback form will be provided to our clients via a link sent on
      their respective e-mails.
    • The admin will confirm 15 minutes before the actual video call regarding the availability of the
      client at their scheduled time.
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