How online consultation works?
1. Client will fill the details in the form made available to him/her.
2. The form provides an option to the client to opt for video/ voice call for getting their queries
answered.
3. If the client opts for the VOICE CALL option-

• They will receive a call within 45 minutes of posting their queries or if they want they can even
  schedule a time for the same. If they want to schedule a time they will have the option of choosing
  it from a drop down menu which will have the option to select a date and a time for the call as per
  their convenience. But that schedule time will have a 30 minutes gap.
• After this an auto generated mail will be sent to the admin and the solution experts. Even a
  confirmation mail will be sent to the client so as to comprehend that their query has been received
  by us.
• The maximum time period of call will be 30 minutes. In case more time is required the client will
  need to repeat the same procedure.
• After the end of the conversation a feedback form will be provided to our clients via a link sent on
  their respective e-mails.

4. If the client opts for the VIDEO CALL option-

• They will receive a call within 1 hour of posting their queries or if they want they can even schedule
  a time for the same. If they want to schedule a time they will have the option of choosing it from a
  drop down menu which will have the option to select a date and a time for the call as per their
  But that schedule time will have a 1 hour gap.
• After this an auto generated mail will be sent to the admin and the solution experts. Even a
  confirmation mail will be sent to the client so as to comprehend that their query has been received
  by us.
• The maximum time period of call will be 45 minutes. In case more time is required the client will
  need to repeat the same procedure.
• After the end of the conversation a feedback form will be provided to our clients via a link sent on
  their respective e-mails.
• The admin will confirm 15 minutes before the actual video call regarding the availability of the
  client at their scheduled time.